FAQ

You will receive a separate email with the tracking information of your order directly from our logistics partners. This tracking information will be able to inform you where your parcel is and what the expected delivery date is. Should there be a delay in your shipment, the tracking information will indicate this.

If you haven’t received anything within 3-4 working days of your order, please check your spam folder or contact customer service here via info@dagsmejan.com.

A printable order confirmation will be sent to you by e-mail after placing your order, please note this may take a few minutes. Make sure you have entered your e-mail address correctly and to check your spam folder. If you did not receive an order confirmation, there was likely a problem with the payment method selected. In that case, please contact our customer service here via info@dagsmejan.com.

Our Dagsmejan premium box is a free of charge giftable luxury box in which the item(s) will be sent if this Shipping method is chosen at the checkout. Available for orders above 70 GBP.

If you rather have less packaging material, you can choose the light packaging option instead. Your sleepwear will then be delivered in a recyclable mailing bag. Bulkier items such as the women’s Relaxwear cardigan will be delivered in a giftable fabric bag.

Both our premium box and light packaging mailing bag are made from sustainable packing materials and are fully recyclable.

It may take up to 48 hours for us to process your order at the fulfilment centre before it is shipped. After the processing of your order, shipping times depend on your location. Average shipping times can be found below. Please note that during peak times (holidays or specific sales) longer delivery times may occur.

USA: 2-4 working days

Canada, Europe & UK: 3-5 working days

Rest of World (Asia and Oceania, S&C America, Middle East, Africa): 4-5 working days

Please note that during peak times (holiday or specific sales) the delivery times can be longer than usual. If you have not received your order within the stated delivery times, please contact our customer service on info@dagsmejan.com within 14 days so that we can follow-up with our logistics partner.

We offer free shipping worldwide for any order above GBP 150. For orders below GBP 150, please see overview below:

US, Canada and all European countries: 9.90 GBP

United Kingdom: 15.90 GBP

Rest of the world: 19.90 GBP

Our products are shipped from our warehouse in Germany.

For US orders below the duty and tax-free allowance, no duties and import fees will be charged. For deliveries within the European Union, Switzerland*, Liechtenstein, UK and Canada, no additional customs fees will incur.

For deliveries outside of these areas, there may be additional handling and / or customs fees or duties. These fees are the sole responsibility of the customer and may be payable at the time of delivery.

*With the exception of orders to the duty-free regions Samnaun and Büsingen

Currently we do not offer any other delivery options than our standard delivery. For US & Canada deliveries we use FedEx as the standard delivery method.

Through our delivery partners, we ship our products worldwide. For deliveries within Switzerland or Liechtenstein, please visit our Swiss shop dagsmejan.ch. Orders for all other countries can be placed on dagsmejan.com, dagsmejan.de or dagsmejan.co.uk.

Visit the German website

Visit the UK website

Visit the Swiss website

During the order process you have the possibility to enter a different shipping address from the billing address.

Orders that have been placed cannot be changed or cancelled and will be shipped as submitted as the process is automated. If you want to order more items, you can place a new order. If you changed your mind, please go to our returns section to find more information. For further questions please contact our customer service here via info@dagsmejan.com.

As the order process is automated, this is unfortunately not possible. Orders that have been placed cannot be changed or cancelled and will be shipped as submitted. If you want to order more items, simply place a new order. If you changed your mind, please go to our returns section to find more information. For further questions please contact our customer service here via info@dagsmejan.com.

Returning an item is very easy, just follow the steps below: 

1. Please go to the returns center here.( https://dagsmejanreturn.returnscenter.com/)
2. If you reached the return center, please enter your order number, and email address and click «Find your order»
3. Follow the instructions and select the items you want to return
4. You will get a confirmation email with shipping guidelines and a return label within 1-2 working days
5. Put the item(s) you wish to return, and the copy of the delivery note in the reusable shipping box or mailing bag (if available, please also include the original tags & packaging)
6. Address the outside of the package with the return label you have received; make sure that it covers the existing label
7. Take your package to the nearest post office or the parcel shop indicated on your return label

Please note: The free return or exchange policy is only valid once and does not apply to previously exchanged items.

Should an item not meet your expectations, or you just need another size, you can initiate a return within 14 days. You can even test-sleep your new Dagsmejan pajamas for up to 14 days upon receipt of the parcel. Sleep in it, if you don't like it you can send it back for a full refund! Feel free to wash your item within the trial period however much needed. Do you have any other questions about the return policy or sleep comfort guarantee, please contact our customer service here or at info@dagsmejan.com.

Please note: The free return or exchange policy is only valid once and does not apply to previously exchanged items. Gift sets can only be returned for a refund in the complete set, single item returns are not possible. The exchange of a single item in the gift set is possible.

Yes, you can make an exchange for items at the same or lower value of the original order. To initiate an exchange, please follow the steps below:

1. Please go to the returns center here. (https://dagsmejanreturn.returnscenter.com/)
2. If you reached the return center following the link, please enter your order number, and email address and click «Find your order»
3. Follow the instructions and select the items you want to exchange
4. Select “Replace with the same item” and add which item you would like to exchange your order for in the “comment” section. Please add both the style name, color and size you wish to receive.
5. You will get a confirmation email with shipping guidelines and a return label within 1-2 working days
6. Put the item(s) you wish to exchange, and the copy of the delivery note in the reusable shipping box or mailing bag (if available, please also include the original tags & packaging)
7. Address the outside of the package with the return label you have received; make sure that it covers the existing label
8. Take your package to the nearest post office or the parcel shop indicated on your return label
9. We will send the replacement after 1-2 days upon receipt of the return. If the item for the replacement is not available, we will reach out to you

Please note: The free return or exchange policy is only valid once and does not apply to previously exchanged items.

Normally it can take up to 4-6 working days for us to receive your return, in busy seasons it can take longer. Refunds are processed within 14 working days upon receipt of the parcel in our warehouse. Please allow for up to 14 working days before contacting us.

Replacements processed within 2-3 working days upon receipt of parcel.

Should you have any further questions regarding returns, please contact our customer support here via info@dagsmejan.com.

We are so confident that you will love your new Dagsmejan sleepwear that we offer you a sleep comfort guarantee. You can sleep in your new sleepwear for up to 14 days upon receipt of the goods and if you don't like it, you can return it for a full refund.

Feel free to wash your item within the trial period however much needed.

Should you still have questions regarding the sleep comfort guarantee, feel free to reach out to our customer service here via info@dagsmejan.com.

Please note: The free return or exchange policy is only valid once and does not apply to previously exchanged items.

If you have paid for (part of) your purchase with a gift card and you return the order, the gift card will be recredited. This way you can use the same gift card in your next order again. 

The gift card itself is non-refundable; however, they are valid up to 2 years, so you have plenty of time to find a product that suits you perfectly.

You can follow the return steps below:

1. Log in to your account using the “account” tab on our website or click here. If you do not have an account yet, please go to the returns center here.
2. If you reached the return center, please enter your order number, and email address and click «Find your order»
3. Follow the instructions and select the items you want to return
4. You will get a confirmation email with shipping guidelines and a return label within 1-2 working days
5. Put the item(s) you wish to return, and the copy of the delivery note in the reusable shipping box or mailing bag (if available, please also include the original tags & packaging)
6. Address the outside of the package with the return label you have received; make sure that it covers the existing label
7. Take your package to the nearest post office or the parcel shop indicated on your return label

Once we have received and processed the return, your gift card will be recredited to be used in a future order.

We constantly work on finding the best solution when it comes to returns. We can currently offer free returns for Switzerland, Liechteinstein, EU countries, the UK (except Northern Ireland), as well as the US.

USA, European Union, Switzerland and the UK (except Northern Ireland): Paid fully by Dagsmejan

Rest of the world: Paid by customer

Please note: The free return or exchange policy is only valid once and does not apply to previously exchanged items.

Normally refunds are processed 3-5 working days after the returned item has been received (but please allow up to 14 working days). Please note it may take up to 4-6 working days for us to receive your return, in busy seasons this can take longer.

Still have a question regarding refunds, please reach out to our customer service here via info@dagsmejan.com.

In our efforts to reduce our paper consumption we do not automatically add a return label inside of your parcel. Therefor we ask our customer to print the label themselves upon requesting the return.

Should you not have access to a printer and are unable to get a printed version of the label, please feel free to reach out to our customer service here via info@dagsmejan.com and we can send you a physical label via the post.

You can request a refund or a replacement in our return center, there is no need to place a new order. However, if you wish to receive the new product sooner, placing a new order is the fastest route.

Yes, you can return your order in any packaging.

Unfortunately, you cannot add returns from several orders in the same package. Please make sure to send each order return separately. This is the case as the return label is only identified with the specific order the return label was created for.

Unfortunately, gift sets can only be returned for a refund in the complete set, single item returns are not possible. The exchange of a single item in the gift set is possible.

Because the process is automated, orders that have been placed cannot be changed and will be shipped as submitted. If you want to order more items, simply place a new order. If you changed your mind, please go to our returns section to find more information.

Still have questions regarding your order, please contact our customer service here via info@dagsmejan.com.

Ordering through the Dagsmejan webshop is super simple. Just add the products you are interested into the shopping cart with the “Add to cart” button, you can then look at the content of your cart before making a final decision. You then follow these simple steps:

1. Check the selection of products in your cart. You can adjust quantity or remove/ add products. When you’re ready, proceed to check-out.
2. Fill in your customer information and shipping address. If you have a voucher code, you can input it here or later at the payment stage.
3. Our products are shipped either in a premium box or lightweight mailing bag. On all orders above GBP150 we offer free delivery.
4. You can pay for your order with credit card or PayPal. Also, if you haven’t entered your voucher code yet, you can still do it here.
5. Once you have checked that all your details are correct, click “Buy now” and we will start to prepare your order right away.
6. You will receive an order confirmation via email.

We are very sorry to hear you have received a faulty item. Please contact our customer service directly here via info@dagsmejan.com and we will do our very best to solve this issue as soon as possible.

We are very sorry to hear you are missing an item in your order. Please contact our customer service directly here via info@dagsmejan.com and we will do our very best to solve this issue as soon as possible.

We are very sorry to hear you are received a wrong item. Please contact our customer service directly here via info@dagsmejan.com and we will do our very best to solve this issue as soon as possible.

We are very sorry to hear you have not received your order within the shipping time. Please contact our customer service directly here or via info@dagsmejan.com. and we will do our very best to solve this issue as soon as possible.

We have the perfect pajama for every sleep type. To find the right product for you, you can use our SHOP BY SLEEP CONCERN filter on the collection pages.  

Shop mens | Shop womens

Or shop by the sleep concerns below directly:

Hot at night: Men | Women
Cold at night: Men | Women
Hot and cold at night: Men | Women
Night sweats: Men | Women
Hot flashes and menopause: Women
Athlete recovery: Men | Women
Travel pajamas: Men | Women
Giftables: Men | Women

Still not sure? Why don’t you check out the favorites to see what our customers love to wear:

The favorites collection men | The favorites collection women

Not sure about the right size for you? No problem, check-out our size guide or if you have any questions just send us your measurements and the product(s) you are interested in and we will happily guide you to the right fit. You can contact us here via info@dagsmejan.com.

If the product you chose doesn't fit perfectly once you receive it, you can always swap it for another size free of charge.

Gift cards are always non-refundable; however they are valid up to 2 years so you have plenty of time to find a product that suits you perfectly.